Hive Intelligence

Privacy Policy

Last Updated: October 11, 2026

Hive Intelligence ("Hive Intelligence," "We," "Us," or "Our") provides dedicated technology and software development services to power the marketing operations of modern businesses, agencies, and ambitious individuals.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information when you visit thehiveintel.com (the "Website"), engage our engineering services, or access our client portals and marketing technology platforms.

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. The definitions retain the same meaning whether appearing in singular or plural.

Definitions

  • Account: A unique authenticated profile created for you to access client deliverables, sprint status, or our platforms.
  • Company: Refers to Hive Intelligence, with corporate headquarters at 127 N Higgins Ave, Ste 307d, Missoula, MT 59802, USA, and operations office at Kurigram, Rangpur 5660, BD.
  • Cookies & Web Telemetry: Small data files, server-side tokens, and web beacons stored on your browser or exchanged between client and server to enable functionality and analytics.
  • Personal Data: Any information relating to an identified or identifiable individual (including name, email address, IP address, and billing contact details).
  • Service: Refers to our Website, engineering services, custom MarTech microservices, and client portal.
  • Service Provider: Vetted third-party technology providers that process data on our behalf under strict confidentiality agreements.
  • You / Client: The individual accessing our Website or the legal entity on whose behalf the individual acts.

2. Information We Collect

A. Information You Voluntarily Provide

  • Contact and Inquiry Data: Name, business email address, company name, marketing stack details, and project requirements submitted through our contact and waitlist forms.
  • Client Account & Sprint Communications: Account credentials, communication history via our client portal, or private communication channels (such as dedicated Slack instances).
  • Billing Information: Invoicing details and payment confirmation tokens processed securely through PCI-DSS compliant payment gateways (e.g., Stripe). We do not store raw credit card numbers on our servers.

B. Information Collected Automatically

  • Device & Connection Diagnostics: IP address, browser type, operating system, language preferences, referring URLs, and session timestamps.
  • Operational Telemetry: Page load latency, component interactions, and functional telemetry used to detect performance bottlenecks.

C. MarTech & Server-Side Telemetry Data

As a specialized marketing technology engineering firm, Hive Intelligence designs privacy-centric first-party data architectures:

  • Server-Side Tracking (CAPI & GTM): We engineer server-to-server event pipelines (such as Meta Conversions API and Google Tag Manager server containers) that process hashed, pseudonymized conversion signals strictly under client instructions.
  • We do not broker, sell, or rent marketing audience telemetry to third-party data brokers.

3. How We Use Your Information

We process Personal Data strictly for legitimate business, contractual, and technical purposes:

  1. Service Delivery & Execution: To scope, develop, test, and maintain custom marketing software, landing pages, and tracking pipelines.
  2. Client Portal & Sprint Management: To authenticate client users, track active sprint backlogs, and deliver completed deliverables.
  3. Communication & Inquiries: To respond to project inquiries, quote requests, and provide ongoing technical assistance.
  4. Security & Infrastructure Protection: To protect our digital infrastructure against DDoS attacks, automated spam, and malicious exploitation.
  5. Legal & Compliance Obligations: To maintain accounting records, comply with tax laws, and enforce our service agreements.

4. Cookies and First-Party Tracking

We prioritize minimal, transparent, and privacy-respecting tracking:

  • Essential Session Cookies: Required for basic navigation, security tokens (e.g., Cloudflare Turnstile bot protection), and client portal session management.
  • Preference Cookies: Preserve user settings, such as light/dark mode selection.
  • First-Party Analytics: We utilize privacy-compliant, aggregate analytics to evaluate site performance without invasive third-party cross-site profiling.

You can instruct your browser to refuse all cookies or notify you when a cookie is issued. Disabling essential cookies may impact specific portal functionalities.

5. Sharing and Disclosure of Information

We never sell personal data. We disclose information only under the following lawful circumstances:

  • Vetted Infrastructure Partners: Trusted cloud infrastructure, hosting, and transactional communication providers (such as Vercel, Supabase, Cloudflare, and Postmark) operating under strict data processing addendums.
  • Corporate Restructuring: In the event of a merger, acquisition, or asset reorganization, where data transfers are subject to continued privacy protections.
  • Legal Compliance: When compelled by applicable law, enforceable governmental request, or court subpoena.
  • With Your Explicit Consent: For case studies, testimonial attribution, or client portfolio showcases explicitly authorized by you.

6. International Data Transfers

Hive Intelligence operates internationally with engineering leadership in Australia and global infrastructure nodes. Information collected may be stored and processed on secure cloud servers in Australia, the United States, and the European Union.

Whenever cross-border transfers occur, we implement robust transfer mechanisms, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Adherence to the Australian Privacy Principles (APPs).
  • Enterprise-grade encryption in transit (TLS 1.3) and at rest (AES-256).

7. Data Retention & Security

  • Retention Periods: We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this policy, satisfy contractual warranties, or comply with statutory retention requirements (such as financial records).
  • Security Safeguards: We employ strict access controls, multi-factor authentication, code audits, continuous vulnerability scanning, and encrypted protocols. While no transmission method over the Internet is 100% impenetrable, we adhere to high industry benchmarks to safeguard your information.

8. Your Privacy Rights

Depending on your geographic jurisdiction, you hold statutory rights over your Personal Data:

Australian Residents (Privacy Act 1988)

You are entitled to request access to personal information we hold about you and request corrections if any details are inaccurate, out-of-date, or incomplete.

European Economic Area (EEA) & UK Residents (GDPR / UK GDPR)

You maintain the right to:

  • Access, rectify, or erase your Personal Data.
  • Restrict or object to specific processing activities.
  • Request data portability in a machine-readable format.
  • Withdraw previously provided consent at any time without retroactive penalty.
  • Lodge a grievance with your local Data Protection Supervisory Authority.

California & US Residents (CCPA / CPRA)

You have the right to know what personal categories we collect, request deletion, opt out of any hypothetical sale or sharing (Hive Intelligence does not sell data), and be free from discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, contact us at [email protected].

9. Third-Party Integrations

Our Website may contain links to external platforms (such as our social profiles on Facebook and X/Twitter). We are not responsible for the privacy practices or content of third-party domains. We advise reviewing their respective privacy policies upon navigating away from our Website.

10. Children's Privacy

Our services and Website are designed strictly for commercial enterprises and professional individuals aged 18 and older. We do not knowingly solicit or collect data from minors under 16 years of age.

11. Amendments to This Policy

We review and update this Privacy Policy periodically to reflect technological evolutions, service expansions, and statutory revisions. Material revisions will be highlighted on this page alongside an updated revision date.

12. Contact Our Privacy Team

For questions, feedback, or requests regarding this Privacy Policy or our data handling practices: